Refund Policy

Who processes refunds

Paddle.com is our reseller and merchant of record, so refunds are issued by Paddle to your original payment method. You can request a refund by emailing us at [support@yourdomain.com] or by replying to your Paddle receipt email.

Subscriptions

• First payment: you can request a full refund within 14 days of your first payment for a plan.
• Renewals: you can request a refund within 14 days of a renewal payment if you haven't used any of that period's credits.
• Cancelling stops future payments. Your plan keeps working until the end of the period you've already paid for. We don't refund partial periods unless the law requires it.

Credit packs

You can request a refund for a credit pack within 14 days of buying it, as long as you haven't used any credits from that pack.

What happens to credits

When a payment is refunded, the credits that came with it are removed from your account. If some of those credits have already been used, we may offer a partial refund instead.

Problems on our side

If a generation fails because of an error on our side, the credits are returned to your account automatically. If PlanneryX was unavailable or didn't work as described, contact us and we'll make it right, including a refund where appropriate.

Your legal rights

This policy does not affect any rights you have under consumer protection laws where you live. See also our Terms of Service.