Terms of Service

1. What PlanneryX is

PlanneryX is an online software service that uses artificial intelligence to help freelancers, agencies and small businesses create advertising content (ad copy, images, video scripts and, on some plans, videos), find and organize potential clients, and get business advice. Features available on each plan are described on our Pricing page.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• Give accurate information and keep your login details secure. You are responsible for activity on your account.
• One person per account. Creating extra accounts to get more free credits is not allowed.
• If you use PlanneryX on behalf of a business, you confirm you have authority to bind that business to these terms.

3. Payments, subscriptions and credits

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms also apply to your purchase.

• Subscriptions renew automatically each month or year until you cancel. Prices are shown on the Pricing page; Paddle adds sales tax or VAT where it applies.
• Cancelling: you can cancel any time from your Billing page. Your plan stays active until the end of the period you have paid for, then your account moves to the Free plan.
• Changing plans: upgrades start straight away and are prorated. Downgrades are also prorated.
• Failed payments: if a renewal payment fails, we will email you and keep your plan active for 7 days. If payment still fails, your account moves to the Free plan.
• Credits: AI actions use credits. Plan credits are added at the start of each billing period and unused plan credits do not carry over. Credits from one-time credit packs do not expire while your account is open. The Free plan includes 15 credits once. Credits have no cash value, cannot be transferred and are not refundable except as described in our Refund Policy.
• If a generation fails because of an error on our side, the credits for it are returned automatically.
• We may change prices or credit costs. We will give you at least 30 days' notice before a price change affects your subscription.

4. Refunds

Refunds are covered by our Refund Policy.

5. Your content and AI output

• Your inputs (text, product photos, logos, brand details and other material you upload) stay yours. You give us permission to store and process them only to provide the service to you.
• Output: subject to these terms, you own the ads, scripts and other content PlanneryX generates for you, and you may use them for yourself or your clients. Similar output may be generated for other users.
• You must have the rights to anything you upload, including product photos, logos and screenshots of other businesses' ads.
• AI output can be wrong, incomplete or unsuitable. Review everything before you publish or send it. You are responsible for your ads and messages, including making sure they follow advertising laws and each platform's policies.
• We do not use your content to train AI models.

6. Acceptable use

You must follow our Acceptable Use Policy. We may refuse to generate content that breaks it, and we may suspend accounts that misuse the service.

7. Outreach and leads

PlanneryX can write outreach messages, but it does not send them for you. You are responsible for following the laws that apply to contacting people, including anti-spam and privacy laws, and for respecting requests not to be contacted. Business information shown in search results comes from third-party sources such as Google and may be inaccurate.

8. No guarantee of results

We do not promise that you will win clients, make sales or earn any amount of money. Advice from the Growth Coach and audits are suggestions, not professional legal, financial or tax advice.

9. Service availability and changes

We work hard to keep PlanneryX running, but we do not guarantee it will always be available or error-free. We may change, add or remove features. Some features rely on third-party providers and may change if those providers change.

10. Suspension and termination

You can delete your account at any time from Settings. We may suspend or close your account if you break these terms, misuse the service or fail to pay. If we close your account without cause, we will refund any prepaid, unused subscription time.

11. Disclaimers and limitation of liability

PlanneryX is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

12. Indemnity

You agree to cover our reasonable costs if a third party makes a claim against us because of content you created, uploaded or published using PlanneryX, or because you broke these terms.

13. Changes to these terms

We may update these terms. If a change is significant, we will email you or show a notice in the app before it takes effect. Continuing to use PlanneryX after that means you accept the new terms.

14. Governing law

These terms are governed by the laws of the British Virgin Islands. If you are a consumer, you also keep any rights given to you by the laws of the country where you live.

15. Contact

[Company legal name]. Email: [support@yourdomain.com]